Device Insurance Terms

The protections in this plan are meant to add to the rights and remedies you already have under consumer protection laws. This means that ZeroDamage doesn't take away any of your consumer rights; instead, it gives you extra protection for your device at a great price.

Overview of the Plan

What It Is: This contract explains the service terms provided by ZeroDamage. You can find these terms in this document. The plan becomes active after you receive confirmation from ZeroDamage. The confirmation is issued after you install the Sahara case and screen protector (including a camera screen protector if needed) on your device and send clear pictures or a short video of all sides of your device (turned on) with the Sahara case and screen protector installed. Send the images or video to protect@zerodamage.biz. If you bought your plan directly from Sahara Case, you can get a copy of your Plan Confirmation at saharacase.com.

Your Rights Plus Additional Benefits: The benefits under this plan add to your legal rights, the manufacturer's warranty, and any free technical support you already have. This applies to both Fixed-Term and Monthly Plans, and the costs may be covered by you or someone else.

Coverage Specifics: The plan covers the device(s) and included accessories listed in your Plan Confirmation. Any replacement devices provided by ZeroDamage are also covered under this plan.

Terms and Renewal of the Plan

Start and Duration: Coverage begins after you purchase the plan, submit your device information, and ZeroDamage confirms it by inspecting the photos or video you provide. Monthly Plans automatically renew each month until you cancel them.

Renewal and Cancellation: Monthly plans renew automatically. You can cancel at any time by emailing support@zerodamage.biz and following the cancellation steps. By agreeing to these terms during the sales process for Monthly Plans, you are forming part of the contract. Renewals happen at the initial purchase rate unless a price change is communicated according to the plan's terms.

This comprehensive breakdown ensures you fully understand the scope of ZeroDamage, how it works with your consumer rights, the specifics of coverage, and the procedures for managing and renewing the plan.

Availability of Monthly Plans: Monthly Plans may not be available for all Covered Devices. For Fixed-Term Plans, the length of your Plan Term is set in your Plan Confirmation. ZeroDamage is not required to renew your Fixed-Term Plan. If ZeroDamage decides to offer a renewal, it will determine the renewal price and terms.

Payment Terms for Monthly and Fixed-Term Plans: For both Monthly Plans and Fixed-Term Plans paid in installments (where available), you agree to keep the credit card, debit card, or other authorized payment source used for your initial Plan purchase current. This payment source will be automatically charged before the first day of each renewal or installment period following your initial payment or your first Plan payment. Alternatively, if your Monthly Plan is linked to your ZeroDamage account plan, the payment source associated with your ZeroDamage account plan will be automatically charged before the first day of each renewal period following your initial payment or your first Plan payment, and for each renewal period after that.

Payment Challenges and Coverage Termination: If your payment source cannot be charged for any reason and you haven't made the required renewal or installment payment on time, your Plan coverage will end from the due date. ZeroDamage has the right, but not the obligation, to accept any late payment and allow your Plan to continue from the date of the late payment. Specifically for Monthly Plans, if the price of your Monthly Plan changes upon renewal, you will be notified in advance of any price increase. The price of the Plan can be found on the original sales receipt provided by ZeroDamage, another Reseller, or your Plan Payment Provider.

Coverage Details:

3. Hardware Services for Defects ("Hardware Service"): If, during the Plan Term, you submit a valid claim by notifying ZeroDamage of a defect in the materials of the Covered Equipment, ZeroDamage will repair the defect at no charge, minus the deductible also referred to as the Service Fee, using new parts or previously used parts that have been tested and meet functional requirements.

Equipment Exchange: If ZeroDamage exchanges the Covered Equipment, the original product becomes the property of ZeroDamage, and the replacement product becomes your property. The coverage will continue for the rest of the Plan Term. ZeroDamage may use Covered Devices or replacement parts for service that are sourced from a different country than the one where the Covered Device or original parts were sourced.

Services for Accidental Damage from Handling (ADH Service): If, during the Plan Term, you submit a valid claim by notifying ZeroDamage that the Covered Device has failed due to accidental damage from handling caused by an unexpected and unintentional external event (such as drops and damage from liquid contact) ("ADH"), ZeroDamage will, subject to your payment of the service fee described below, either:

(i) Repair the defect using new parts or previously used parts that have been tested and meet ZeroDamage's functional requirements.

(ii) Exchange the Covered Equipment with a replacement product that is new or made from new and/or previously used parts that have been tested and meet ZeroDamage's functional requirements.

If ZeroDamage exchanges the Covered Equipment, the original product becomes ZeroDamage's property and the replacement product becomes your property with coverage effective for the remainder of the Plan Term. Each time you receive service for ADH, it counts as a "Service Event" and triggers a service fee. You are eligible to receive unlimited Service Events for your Covered Device while the Plan is active, up to the date the Plan is canceled or terminated. Requests for Service Events submitted and received by ZeroDamage after the Plan has been canceled or terminated will not be covered by the Plan.

Service Fee Deductibles for Accidental Damage:

Mobile Phone: US$35
Tablet: US$35

For all Mobile Phones and Tablets, the Damage Service Fee will apply to each Service Event.

Scope of Technical Support: Technical support provided under this Plan is limited to:

(i) The Covered Equipment.

What is Not Covered:

1. Hardware Services and ADH Services Restrictions: The following circumstances are not covered:

(a) Protection against normal wear and tear or cosmetic damage not affecting functionality.
(b) Preventative maintenance.
(c) Replacement of lost or stolen covered equipment.
(d) Damage from reckless, abusive, willful, or intentional conduct, or abnormal use.
(e) Installation, removal, or disposal of the Covered Equipment during service.
(f) Damage caused by Non-Covered Equipment. (Non-Covered Equipment refers to any device or accessory not specified as covered in your Plan Confirmation. This includes devices or accessories not listed in your Plan Confirmation, equipment not purchased with the ZeroDamage protection plan, devices without the Sahara case and screen protector installed as required by the plan terms, and any other electronics or items that do not meet the plan's coverage criteria.)
(g) Repair of Non-Covered Equipment.
(h) Damage repaired by anyone other than ZeroDamage or an authorized representative.
(i) Pre-existing conditions if the Plan was purchased after the Protected Device has sustained damage.
(j) Protected Devices with a tampered, altered, or removed serial number.
(k) Damages from fire, earthquake, or other external causes.
(l) Loss of or damage to the electronic systems or data used to store, process, access, transmit, or receive information within the Protected Device.
(m) Service sought for commercial purposes or for financial gain, including any rights under the Plan sold, transferred, or assigned to another person or entity. (This means that if you use the service for business purposes or to make money, or if you sell, transfer, or give your Plan to someone else, it will not be covered.)

This detailed list of exclusions ensures that you are well-informed about the limitations of the Plan, helping to manage expectations and understand the scenarios under which the Plan does not provide coverage.

How to Obtain Service and Support: You can obtain service by calling ZeroDamage at 844-4ZD-CARE or emailing support@zerodamage.biz. You must provide your Plan Agreement Number or the serial number of the Covered Device.

Service Options Provided by ZeroDamage:

(a) Carry-in Service: Available for most Covered Equipment. Return the Covered Equipment to a ZeroDamage location or a ZeroDamage Partnership Repair Center (PRC) that offers carry-in service. The service will be performed at the store, or the store may send the Covered Equipment to ZeroDamage.
(b) Mail-in Service: Available for most Covered Equipment. If ZeroDamage determines that your Covered Equipment is eligible for mail-in service, ZeroDamage will send you mail in instructions.

Shipping for Services: You are required to send the Covered Equipment to a PRC site following ZeroDamage's instructions. Upon completion of the service, the PRC site will return the Covered Equipment to your location.

DIY Parts Service: Available for many types of Covered Equipment, this option allows you to perform repairs on your own. If a return of the replaced device or part is required, ZeroDamage may request a credit card authorization as security for the retail price of the replacement and applicable shipping costs until the replaced item is returned as instructed. If you cannot provide credit card authorization, service may be restricted, and ZeroDamage will propose an alternative service arrangement.

If ZeroDamage replaces the Covered Equipment and requires the return of the original device, the original becomes the property of ZeroDamage, and the replacement becomes your property, with the plan coverage continuing for the remainder of the Plan Term. ZeroDamage does not cover any labor costs you may incur related to DIY parts service.

Your Responsibilities: To receive service or support under the Plan, you are required to:

Provide your Plan Agreement Number and a copy of the original proof of purchase for your Plan.
Provide detailed information about the symptoms and causes of any issues with the Covered Equipment.
Respond promptly to requests for information necessary to diagnose or service the Covered Equipment.
Follow all instructions provided by ZeroDamage.
Update all software to the currently published releases before seeking service.
Back up all software and data residing on the Covered Equipment before service. You acknowledge that ZeroDamage or its partners are not responsible for any data lost on your device.

During Hardware Service: ZeroDamage or its PRC may erase all contents of the Covered Equipment and reformat the storage media. The Covered Equipment will be returned to you or provided as a replacement configured as originally purchased, subject to applicable updates. ZeroDamage or its service provider may install OS updates as part of the hardware service that will prevent the Covered Equipment from reverting to an earlier version of the OS.

These responsibilities and procedures are designed to ensure a smooth and efficient service process, minimizing disruptions and ensuring your Covered Equipment is restored to its optimal state.

Software Compatibility Post-Update: After an OS update, third-party applications installed on the Covered Equipment may not be compatible or may not work as expected. You are responsible for reinstalling all other software programs, data, and passwords following an OS update.

Limitation of Liability: To the maximum extent permitted by applicable law, ZeroDamage and its employees and agents will not be liable for any indirect or consequential damages. This includes, but is not limited to, costs associated with recovering, reprogramming, or reproducing any program or data, or the failure to maintain the confidentiality of data. Additionally, there will be no liability for any loss of business, profits, revenue, or anticipated savings resulting from ZeroDamage’s obligations under this plan. The liability of ZeroDamage and its employees and agents to you and any subsequent owner of the Covered Equipment arising under the plan shall not exceed the original price paid for the plan. ZeroDamage does not guarantee that it will be able to repair or replace the Covered Equipment without risk to or loss of programs or data and does not warrant that the operation of the product will be uninterrupted or error-free. The benefits conferred by this plan are in addition to any rights and remedies provided under consumer law and regulations.

These responsibilities and limitations ensure you are aware of the potential risks and limitations involved in the service process, helping to manage expectations and protect both parties.

Cancellation Rights: You have the right to cancel this Plan at any time for any reason.

Plan Cancellation: To cancel a Monthly Plan immediately, you may:

Use the online support options by emailing support@zerodamage.biz and selecting the appropriate links to cancel a subscription.
Call ZeroDamage at 800-ZDM-CARE (800-936-2273) or contact your billing provider if it is not ZeroDamage.
Email ZeroDamage at support@zerodamage.biz or use the address details as provided by ZeroDamage.

These provisions aim to clarify your responsibilities regarding software and data management post-service and provide detailed steps on how you can manage or cancel your service plan, ensuring transparency and facilitating better decision-making regarding your coverage.

Expanded Explanation of Cancellation Terms and Rights

Monthly Plan Cancellation: For Monthly Plans, your plan will remain active until the end of the current month if you choose to cancel, at which point the cancellation will take effect and no refund for the remaining part of the month will be provided. If you fail to make any monthly payment on time, it will be considered your intention to cancel the plan, and similarly, no refund will be provided.

Fixed-Term Plan Cancellation: To cancel a Fixed-Term Plan, you may:

Call ZeroDamage at 800-ZDM-CARE (800-936-2273)
Email ZeroDamage at support@zerodamage.biz
Send written notice to ZeroDamage at the designated ZeroDamage address

Upon Cancellation:

Within 30 days of purchase or receipt: You will receive a full refund, minus the value of any services or benefits already provided under the Plan.
After 30 days: You will receive a pro-rata refund, calculated based on the percentage of the unexpired Plan Term, less the value of any services or benefits provided.

If your Plan is financed, the refund may be sent directly to the financing entity.

Cancellation Upon Trade-In: For Monthly Plans, if you trade in your Covered Equipment to ZeroDamage or an authorized reseller as part of an approved trade-in program, this will automatically cancel your Monthly Plan.

These detailed terms ensure that both parties are aware of their rights and obligations regarding the cancellation of service plans, providing a clear framework for managing changes to or termination of the plan coverage.

Effect of Cancellation and Transfer of Plan

9.4 Effect of Cancellation: Upon the effective date of cancellation, ZeroDamage’s future obligations under the plan to you are fully extinguished. This means that once the plan is officially canceled, ZeroDamage is no longer responsible for providing any services or benefits under the terms of the plan.

10. Transfer of Plan: Fixed and Monthly Plans are not eligible for transfer.

11. Plan Changes

The terms and conditions of your plan as initially issued will remain in effect throughout your Plan Term and for each renewal of a Monthly Plan, unless ZeroDamage notifies you of changes. ZeroDamage reserves the right to revise any terms of the Plan, including prices and service fees, with a sixty (60) days’ written notice or longer if required by law. This notice may be provided via email, a separate written notice, or another reasonable method.

If you do not agree with the revised terms:

You have the option to cancel the plan without penalty during the Notice Period.
If you do not cancel the plan within the Notice Period and continue to pay the monthly or installment charges, or if you request service under the plan after the changes have been notified, it will be considered as your consent to the revised terms.
However, you can cancel the plan at any time according to Section 9.

If ZeroDamage introduces changes that broaden your coverage without additional costs or increased service fees, these enhancements will automatically apply to your plan.

These provisions are designed to ensure that both parties—the plan provider and the customer—have a clear understanding of their rights and obligations concerning the cancellation, transfer, and modification of the service plan.

General Terms of the Service Plan

(a) Subcontracting and Assignment:
ZeroDamage may subcontract or assign the performance of its obligations under this plan to third parties but remains responsible for ensuring that its obligations to you are met.

(b) Force Majeure:
ZeroDamage is not responsible for failures or delays in performing its obligations under the Plan that are due to events outside of its reasonable control.

(c) Preventative Maintenance:
You are not required to perform preventative maintenance on the Covered Equipment to receive service under this Plan.

(d) Geographic Validity:
This Plan is offered and valid only within the fifty states of the United States of America and the District of Columbia. It is not available where prohibited by law, and persons who have not reached the age of majority may not purchase this Plan.

These general terms provide clarity on the scope and limitations of the service plan, ensuring that both ZeroDamage and the customer understand their rights and responsibilities.

(e) Quality Monitoring:
ZeroDamage may record parts or all of the calls between you and ZeroDamage solely for the purpose of monitoring the quality of ZeroDamage’s responses.

(f) Data Disclosure:
Any information or data disclosed to ZeroDamage under this Plan is not considered confidential or proprietary to you. ZeroDamage may collect and process data on your behalf when it provides service, which may include transferring your data to affiliated companies or service providers.

(g) Data Security:
ZeroDamage has security measures in place to protect your data against unauthorized access, disclosure, or unlawful destruction.

These general terms provide clarity on the scope and limitations of the service plan, ensuring that both ZeroDamage and the customer understand their rights and responsibilities.

(h) Privacy and Data Usage

By purchasing this Plan, you agree that ZeroDamage or it service providers will use, process, transfer, and protect your information in accordance with its Privacy Policy. This includes using and processing your name, device serial number, contact information, repair history, and other personal information collected or generated in relation to your Plan for:

Providing and administering the services under the Plan.
Ensuring service quality.
Communicating with you regarding your Plan, related financial transactions, and services and support provided under this contract.

For these purposes, your personal information may be transferred between ZeroDamage, its affiliates, and service providers. If you have questions about the processing of your personal data, you should contact ZeroDamage through the designated channels or access the privacy notice provided on their website.

These general terms ensure clarity about the responsibilities and limitations of ZeroDamage regarding the service plan, including how it handles your data and its obligations under the contract.

Clarifications and Additional Provisions of the Service Plan

(i) Governing Documents:
The terms of the Plan, including the original sales receipt and the Plan Confirmation, override any conflicting, additional, or other terms of any purchase order or document, constituting the entire understanding between you and ZeroDamage regarding the Plan.

(j) Plan Renewal:
ZeroDamage is not obligated to renew any Fixed-Term Plan. Should renewal be offered, ZeroDamage will determine the renewal price and terms.

(k) Dispute Resolution:
Any disputes must be resolved through formal legal channels, starting with mediation or arbitration.

These clarifications and additional provisions ensure a comprehensive understanding of the terms and conditions, covering aspects such as document precedence, renewal policies, and dispute resolution mechanisms.

(l) Legal Identity and Structure:
As used in this Plan, “ZeroDamage” refers to ZeroDamage Sahara Case, LLC, registered in Idaho, with a principal office in Garden City. Plans sold in the United States are backed by the full faith and credit of ZeroDamage Sahara Case, LLC.

(m) Plan Administration:
The Administrator of the Plan is ZeroDamage Sahara Case, LLC, an Idaho limited liability company based in Garden City. The Administrator is responsible for collecting the Plan purchase price and managing claims.

(n) Governing Law:
Except where prohibited by law, the laws of the State of Idaho govern Plans purchased in the United States.

(o) Language of Support Services:
Support services provided under this Plan may be available exclusively in English.

Jurisdiction-Specific Variations

Certain terms may vary based on jurisdiction to ensure compliance with local laws:

For residents of states like California, New York, Missouri, and Washington, if a refund is due under the terms of the Plan cancellation and ZeroDamage fails to refund the purchase price within 30 days, a penalty of 10% per month will be applied to the amount due.

These additional provisions and clarifications ensure that both parties—ZeroDamage and the Plan holder—are aware of their rights and responsibilities under the Plan, providing a clear framework for managing the Plan effectively. This includes how disputes are handled, the administration of the Plan, and specific terms that may vary by jurisdiction.

Jurisdiction-Specific Refund Timelines and Plan Details for Various States

Refund Timelines:

Alabama, Arkansas, Colorado, Hawaii, Maine, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, South Carolina, Texas, and Wyoming: ZeroDamage will provide a refund within forty-five (45) days.
New Mexico: Refund provided within sixty (60) days.

Plan Costs by Device:

Mobile Phones:

Monthly Plan: $5
24 Month Fixed-Term Plan: $120

Tablets:

Monthly Plan: $5
24 Month Fixed-Term Plan: $120

These detailed refund timelines and plan costs ensure that both ZeroDamage and the Plan holder understand the specific requirements and financial commitments involved in the service plan, providing clear and accurate information tailored to various jurisdictions.

State-Specific Terms:

California Residents: Full refund within 30 days of Plan receipt minus any services provided.
Colorado Residents: Subject to the Colorado Consumer Protection Act or Unfair Practices Act.
Connecticut Residents: Plan expiration date automatically extends by the time the Covered Equipment is in ZeroDamage's custody for servicing. Disputes may be resolved by arbitration. Complaints can be mailed to the State of Connecticut, Insurance Department.
Florida Residents: Governed by Florida state law, with no cancellation fees imposed.
Michigan Residents: Service contract period extended for any strike or work stoppage at ZeroDamage's place of business.
Nevada Residents: Covers damage caused by third-party components not meeting ZeroDamage's product specifications or unauthorized service.

General Provision: The penalty for late refunds only applies to the original owner of the Plan and cannot be transferred or assigned. The obligations under this service contract are backed by the full faith and credit of ZeroDamage.

These state-specific variations address different aspects of service contract regulations, ensuring compliance with local laws and providing clarity on the rights and responsibilities of both ZeroDamage and the Plan holders.

Service Plan Cancellation Terms and Guidelines

Exclusion Clauses Related to Unauthorized Components or Services: Any coverage available under this Plan that is unrelated to the use of unauthorized components or services will not be impacted by such exclusions. This means that if parts of the Covered Equipment are not affected by unauthorized activities, those parts can still receive service under the plan's terms.

Cancellations by Provider: A Plan that has been active for at least seventy (70) days cannot be canceled by the provider before the end of the agreed term or one year from the effective date of the Plan, whichever comes first, except under the following conditions:

Non-payment: Failure by the holder to pay a due amount.
Fraud or Misrepresentation: Discovery of fraud or material misrepresentation by the holder in obtaining the Plan or in presenting a claim for service.
Violation of Plan Conditions: Discovery of an act or omission by the holder, or a violation of any condition of the Plan, which substantially increases the service required under the Plan.
Change in Service or Repair Needs: A material change in the nature or extent of the required service or repair after the effective date of the Plan that substantially increases the required service or repair beyond that contemplated at the time the Plan was issued.

These terms and guidelines ensure that both parties understand the conditions under which the service plan can be canceled, the impact of unauthorized components or services, and the requirements for providing notice of cancellation, thereby promoting transparency and protecting the rights of the Plan holder.

Refund Policy:

Void Contract: If you haven't made a claim and return the contract within 20 days of receiving it by mail, or within 10 days if the contract was provided at the time of purchase, the contract is considered void, and you will receive a full refund of the purchase price.
Provider Initiated Cancellation: If ZeroDamage cancels this Plan, they must refund you the unearned portion of the purchase price. Any outstanding balance on your account may be deducted from this refund amount.
Nevada Specifics: Under Nevada law, if ZeroDamage cancels a contract, they cannot impose a cancellation fee. Nevada residents who are the original purchasers and request cancellation according to the Plan terms will receive a refund of the unearned portion of the purchase price, without any deduction for services provided.
After the First 30 Days: If you request cancellation after the first 30 days of the Plan term, ZeroDamage will not impose a cancellation fee nor deduct the value of any service provided.

These guidelines ensure transparency in the terms under which a service plan can be canceled by either the provider or the consumer, detailing the refund policy, and highlighting specifics for Nevada residents to align with local legal requirements.

State-Specific Terms for Service Plans:

Nevada Residents:

Refund Calculation: When calculating a refund, ZeroDamage may deduct any outstanding balance from the unearned portion of the purchase price.
Plan Support: ZeroDamage backs this Plan with its full faith and credit for Nevada residents.
Transfers: Transfers of Monthly Plans or Fixed-Term Plans paid in installments by a Plan Payment Provider are not allowed.

New Mexico Residents:

Cancellation Conditions: Similar to Nevada, no Plan effective for at least 70 days may be canceled before the agreed term expires or one year after the effective date, except under specified conditions such as non-payment, criminal conviction, fraud, material misrepresentation, significant violation, or change in the nature of required service that increases service demands substantially.

North Carolina Residents:

Cancellation Policy: ZeroDamage will not cancel the plan except for non-payment of the purchase price.

Tennessee Residents:

Extension of Plan Term: The term of your Plan will be extended by the number of days your product is under repair, plus an additional two working days. This ensures that you are compensated for the time lost due to repairs.

Texas Residents:

Provider Cancellation: The provider can cancel the Plan without prior notice for reasons such as non-payment, misrepresentation, or substantial breach of duties related to the Covered Equipment or its use.

Wisconsin Residents:

Refund Policy: If you cancel the Plan within 30 days of purchase or receipt of these terms, whichever is later, you are entitled to a full refund. If canceled after 30 days, a pro-rata refund of the original purchase price will be given, based on the unexpired term, with no deductions made for services received.

General Guidelines for Direct Claims Against Insurance:

These state-specific regulations and consumer protections highlight the responsiveness of local laws to consumer needs and ensure that service contracts are handled fairly across different states. Each state has tailored mechanisms to address consumer complaints, extend service terms due to repairs, and facilitate refunds and cancellations, emphasizing the importance of understanding and utilizing these provisions to safeguard consumer interests.

Specific Terms for Wyoming Residents and General Information on Service Accessibility:

Wyoming Residents:

Cancellation Notification: If ZeroDamage decides to cancel your Plan, they must mail you a written notice at least 10 days before the cancellation becomes effective. This notice will include the cancellation date and reasons for the cancellation.
Exceptions to Prior Notice: ZeroDamage is not required to provide prior notice if the cancellation is due to:

Non-payment of the Plan.
Material misrepresentation by you.
A substantial breach of your duties under the Plan.
A substantial breach of duties related to the Covered Equipment or its use.

Dispute Resolution: Disputes arising under the Plan may be resolved through arbitration in accordance with the Wyoming Arbitration Act, providing a streamlined process for resolving conflicts.

General Information on Service Accessibility:

Service Contacts: For service or support, you can call ZeroDamage at the national service number: 800-ZDM-CARE (800-936-2273).
Contact Information and Hours: Service hours and telephone numbers may vary and are subject to change. You can find the most current local and international contact information on the ZeroDamage support website.
Availability of Toll-Free Numbers: Toll-free numbers might not be available in all countries, so it’s important to check local resources or the ZeroDamage website for the best way to contact support in your area.

This information ensures that you have access to necessary services and understand the terms specific to your state, such as how and when a service plan can be canceled and what steps are taken to notify you. The availability of different contact methods and detailed explanations helps maintain transparency and provides a reliable way to seek assistance or resolve issues related to your service plan.

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Device Insurance Terms