Get Help With Your Device Protection Plan

Device Protection Help

If you have questions about how your device protection plan works, our team can walk you through what your plan includes and how it applies to your specific device. This includes guidance on common issues such as drops, spills, and liquid damage.

Start a Repair Request

If your device has been damaged or is not working properly, our support team can help you determine the next step and guide you through the repair or replacement request process from start to finish.

Accidental Damage Support

Accidental damage is one of the most common reasons customers reach out for help. This can include issues such as a cracked screen, drops, or liquid exposure.

Our team can explain whether your plan includes support for these situations, what repair or replacement options may be available, and what to expect next.

Repair Support

If your phone needs repair, our team can help determine whether your device can be serviced at a local repair shop, should be mailed in, or may qualify for a self-service option. If a replacement device is needed, we can help guide you through that process as well.