ProRobin Device Insurance FAQ

Your plan activates after purchase and confirmation from Prorobin. Install the Sahara case and screen protector (including camera protector if needed) on your device. Send clear photos or a short video of all sides of your device (turned on) with the protectors installed to protect@prorobin.com. Prorobin will inspect and issue confirmation. If purchased via Sahara Case, access your Plan Confirmation at saharacase.com.

Coverage applies to the device(s) and accessories listed in your Plan Confirmation. Replacement devices provided by Prorobin are also covered for the remainder of the Plan Term. Monthly Plans may not be available for all devices—check your confirmation.

Coverage begins after plan purchase, device information submission, and Prorobin's confirmation via photo/video inspection.

• Hardware Defects: Repairs for material defects in Covered Equipment during the Plan Term (minus Service Fee).
• Accidental Damage from Handling (ADH): Repairs or exchanges for failures due to accidental events like drops or liquid contact (minus Service Fee). Unlimited Service Events while active.
• Equipment Exchange: If repaired via exchange, the original device becomes Prorobin's property; the replacement is yours and covered for the remaining term.
• Additional Perks: Adds to your legal rights, manufacturer's warranty, and free technical support. Parts may be new or refurbished.

Mobile Phone: $35 per Service Event. Tablet: $35 per Service Event. Hardware defect claims may have a deductible/Service Fee—check your Plan Confirmation.

Yes, Prorobin may source replacements or parts from any country, as long as they meet functional standards.

Submit a valid claim by notifying Prorobin of the defect or damage during the Plan Term. For ADH or Hardware Services, provide details and follow their process (e.g., photos/video). Repairs use new/refurbished parts, or exchanges may occur. Each ADH claim counts as a Service Event. To start, visit our claims page.

The original device becomes Prorobin's property. The replacement is yours and covered for the remaining Plan Term. Coverage continues seamlessly.

Yes, limited to your Covered Equipment, in addition to manufacturer's warranty.

• Normal wear/tear or cosmetic damage not affecting function.
• Preventative maintenance.
• Lost or stolen equipment.
• Damage from reckless, abusive, willful, or abnormal use.
• Installation/removal/disposal costs.
• Non-Covered Equipment (e.g., devices not in Plan Confirmation, without Sahara case/protector, or not purchased with plan).
• Pre-existing conditions (if plan bought after damage).
• Devices with tampered serial numbers.
• Damage from fire, earthquakes, or external causes.
• Repairs by unauthorized parties.
• Loss/damage to electronic systems (partial—full terms for complete list).

Unlimited ADH Service Events while the plan is active. Claims after cancellation/termination are not covered.

• Monthly Plans: Auto-renew each month at the initial rate (or notified changes). Keep your payment source current.
• Fixed-Term Plans: Length set in confirmation; Prorobin may offer renewal on their terms—no obligation.

Email support@prorobin.com anytime and follow the steps. Cancellation ends coverage at the end of the current period. Late payments may be accepted to resume from payment date.

Coverage ends from the due date if payment fails. Prorobin may accept late payments to continue from that date.

Initial payment source (card/account) is auto-charged for renewals/installments. For Monthly Plans linked to Prorobin account, the account's source is used. Price changes for renewals are notified in advance.

On the original sales receipt from Prorobin, reseller, or Plan Payment Provider.

No—this adds to your consumer protection laws, manufacturer's warranty, and technical support. Costs may be covered by you or another party.

Prorobin administers the service contract. ProRobin/Sahara Case may resell.

Contact support@prorobin.com. For full details, review your Plan Confirmation and the complete terms page.

• Local Repair Shop: For fast repairs, we'll indicate a nearby authorized shop after you submit your claim. Typical turnaround: 1-3 business days.
• Mail-In Repair: Send your device to us for professional repair. Includes prepaid shipping label. Typical turnaround: 5-10 business days, including shipping time.
• DIY Repair: For simple fixes, we'll provide parts and instructions for you to repair at home. Immediate start, but completion time depends on you. Not available for all claims.

For Mail-In Repairs, expect 2-3 business days for shipping each way (prepaid label provided). Overall process: 5-10 business days from submission to return.

When filing a claim on our claims page, select your preferred option. We'll confirm availability based on your device and damage type.